McDonald’s Azerbaijan Launches 'Open Doors' Program: Guests Can See Inside the Restaurant’s Operations

McDonald’s Azerbaijan is opening its doors—quite literally: guests of the restaurant chain now have the opportunity to peek into areas usually reserved for the restaurant team, such as the kitchen, where burgers and other menu items are prepared daily.

The 'Open Doors' program is designed for those who want to witness the real processes of a restaurant’s operations, meet the team, and understand how quality and safety standards are upheld in practice.

The tours are conducted in Azerbaijani and are available to guests aged 16 and older. Participants can follow the entire production cycle—from storage conditions and ingredient preparation to cooking and order delivery. Detailed information about the program and registration are available here.

Among the first participants in the program were representatives of leading Azerbaijani media outlets. For journalists, this visit provided an opportunity to see the inner workings of the restaurant and trace the journey of products—from receiving and storage to preparation and delivery to guests.

The tour was attended by Anar Osmanov, Supply Chain Director at McDonald’s Azerbaijan. He explained the quality control system and the principles behind supply chain organization. The restaurants use a digital system to monitor temperature conditions: readings are recorded automatically, and the system alerts staff if deviations occur.

Before entering the kitchen, participants underwent mandatory sanitary procedures: they reviewed and signed a health declaration, wore disposable protective gowns, headgear, and shoe covers, and sanitized their hands with antiseptic solutions.

During the visit to production areas, journalists were shown how storage and preparation of products are organized. Ingredients are stored in separate zones with controlled temperature settings. Equipment and working tools are cleaned separately. Compliance with hygiene standards is continuously monitored: employees wash their hands on a set schedule, and access to production areas is only permitted after all sanitary procedures are followed.

It was also noted that the restaurants use 100% locally sourced beef, certified according to 'Halal' standards.

The oil used is regularly tested with a special device and replaced as needed. All processes are designed to ensure product safety at every stage.

The 'Open Doors' program will continue to operate and will be available to anyone interested, subject to prior registration. Its goal is to showcase the restaurant’s operational processes and provide an opportunity to experience them firsthand.